Complaint Review:
Elder Services Network
Elder Services Network We were contacted out of the blue by this agency promising our non-medical home care company referrals. We were interested in this and told the company we'd discuss it. After discussing it, we decided Scam, Condescending, Rude, Degrading, Bully Orlando, Florida
We were contacted out
of the blue by this agency promising our non-medical home care company
referrals. We were interested in this and told the company we'd discuss it.
After discussing it, we decided not to sign up just yet. When we called Elder
Service Network back (after searing for the phone number because the one on
their e-mail was incorrect) they agent practically tried to bully us into
signing up with them! We attempted several times over the course of the
conversation to say "Thanks but no thanks" and it came down to the
agent saying that "They were a large, cooperate company, not a 'mom and
pop' like us, and was just trying to help us be on the cutting edge but if we
didn't want apart of it, he was just wasting his time."This rep. was abrasive
and rude and unreasonable. He wouldn't take a break in his rant to give us
enough time to tell him goodbye so we hung up on him. I later found out that
they made it onto where other people had also complained about this company.
Save yourself money and a headache and avoid these people at all costs.
1 Updates & Rebuttals
ESN
Palm Beach Gardens,Florida,
USA
Inaccurate Report
#2UPDATE Employee
Thu, April 07, 2011
The information in this report is inaccurate.
Please see the address and phone number listed for our company on this report. We are and have always been based out of Palm Beach County. We have never had an office (or address) in Orlando, Florida. When I do a search on the internet for the address given on this report, I find a Home Health Agency which is not affiliated with our company in any way.
The person submitting this report has also categorized us as an Adult Care Facility, which is also not accurate. They have also claimed that the agent they spoke with stated that we are a large corporate company. This is also inaccurate. We are, in fact, a small business that offers personalized, exclusive service to elder care providers. We are also not offering to help companies be "on the cutting edge" of anything.
By visiting our website's Contact Us page, one can easily find our contact information. None of our representatives are abrasive, rude, nor unreasonable.
Additionally, the person that filed this report makes no claim that they have done business with us. They are not in a position to recommend to others to avoid our company as they have never been a client of ours.
It is possible that our company contacted this agency as we don't know who posted this report. However, please note that they state that they were interested and would discuss it. They also admit that they "searched for the phone number" and reached someone that they claim was abrasive, rude, and unreasonable. Perhaps the number they called was the one listed above, which isn't (and has never been) one of our phone numbers. If this is the case, it was not our company that spoke with this agency. Perhaps someone received a wrong number and decided to play along.
Please keep in mind that this original report is full of inaccuracies that have nothing to do with our company. In summary, these inaccuracies include the address, phone number, size of business, and promise to be "cutting edge." They state themselves that they did not do business with our company.