ELECTRIC MIRROR Jim Mischel, CEO, Don Jacques, COOJon Johnston, VP SalesTravis Boyd I paid $10,000 for 3 mirrors that were not as represented. In good faith I agreed to keep 2 but want the 3rd one replaced Everett Washington
After several conversatons and emails with Travis Boyd, Sales, I ordered 3 Electric Silhouette Mirrors at a cost of approx. $10,000.
Travis was well aware of my 2 prerequeisites:
**Product must be designed/manufactured in the USA with USA components.
**Mirror must provide back lighting as well as forward lighting for optimal make-up application without overhead/side auxiliary lighting.
Travis recommended Integrity or Silhouette mirrors because both are equal for make up application. Based on information received I elected not to wire/install my three bathrooms while home was under construction with overhead or side lighting.
After installation we found there was little to no forward light projection. I called Don Jacques, COO. Don recommended white back wall or auxillary lighting for Silhouettes. I searched Electric Mirror website as well as my notes/emails and found nothing that suggests/recommended white back wall or auxillary lighting required for forward projection of light.
I strongly suggested Electric Mirror do the right thing and replace all of the mirrors.
In the "Spirit of Cooperation" I will relunctantly agreed to keep two fluorescent Silhouette mirrors but definitely want our 80x40 LED Silhouette mirror replaced with an LED mirror that fits my 2 requirements. Shipping, installation to be an Electric Mirrors expense.
I sent a certfied, return receipt required to Electric Mirror on June 27, 2017 with a request reply date of 7/7/2017 and received from USPS a received a signature verifying receipt......... no reply has been received.