ElectroFlip LLC Dissatisfied Customer Fort Lauderdale Florida
The First Nanny Camera I received from Sears via of third party vendor ElectroFlip was in October 2016 was excellent. The 2nd Nanny Camera I received from Sears via of ElectroFlip in November 2016 has been nothing but problems.
First; ElectroFlip notified Sears it was shipped and received by me in October when the 1st Nanny Camera was received. ElectroFlip did not send the 2nd Nanny Camera I ordered until I contacted their office.
The 2nd Nanny Camera came in a box that was torn and it was defective. ElectroFlip wanted a 15 percent restocking fee to return their defective merchandise to compensate them for their shipping fees to send the product to me and the Sears commission they will be out because they sent out a defective product that I did not want. I took the Nanny Camera back to Sears but they would not even take a look at the emails from ElectroFlip or the defective Nanny Camera. Sears insisted I contact ElectroFlip. I paid the Sears credit card and filed a dispute. I think ElectroFlip ships out used Merchandise.
I spent out of pocket $8.43 to return their defective Nanny Camera back to ElectroFlip. Today is January 5th 2017 and I am still waiting for a refund for the merchandise I purchased in November 2016.
Followig is the correspondence I received I asked for a refund from ElectroFlip
Email from ElectroFlip to me; if you prefer to return for a refund instead of a replacement, we will have to apply the return policy we have in place to cover the costs of Sears commission , the transaction cost , now that the device is used, and original shipping costs. Note return policy is 15 percent.
After I asked why should I pay 15 percent restock fee
Email from ElectroFlip to me; Please understand, there are costs associated with every transaction, and our pricing is wholesale, we typically cater to B2B re-sellers. Sears charges to process the transaction, the post office also charges a fee to ship you the product (however we offer free shipping), the time and effort in supporting your inquires (however support is free). To summarize we're just covering the costs of the transaction and we do our best to be very transparent about this, all policies are on sears.com under the product listing you purchased.
Later after I disputed the transaction with Sears, ElectroFip sang a different tune. Another email from ElectroFlip to me when I asked about the refund and rma; Certainly if your return is in complete form and good condition with retail packaging, by default we refund in full. However if there are items missing or damaged retail packaging, a restock to cover the cost would be necessary.
I recorded packing the Nanny Camera to return it and used the box from the 1st Nanny Camera came in since the box the 2nd Nanny Camera came in was torn.
The 1st Nanny Camera is still working great.