Complaint Review: Electronic Arts Pogo

My free trial on Club Pogo  ended on May 9th. That day I finally reched them to request a refund since payment had alredy been taken.  After many emails and a phone contact I received an email saying my refund would take 24 to 48 hous, but I never received it. I continued to use the site because I was told I could do so until my matter was resolved which would only take a few days. I never receied a debit to my checking account, I have attempted to contact them again to no avail. The email they sent confirming thay would refund my acct has disappeared from my inbox, yet every other comunicatiion I received from them remains. I don't know how they did that but I flagged that email and it is gone. SCAM