ELECTRONIC EXPRESS George Roban, Manager DID NOT WANT TO EXCHANGE DEFECTED BLU PHONE AFTER 10 DAYS WAS TOTAL INCOMPETENT AS A MANAGER Madison Tennessee
I bought my 2nd BLU phone at Electronic Express since the 1st BLU phone was stolen after 2 months.
Having the phone after 5 days google updated something and since then the phone is not working properly anymore. I was out of town and live 40 minutes away from this store that s why I didn t return it within a week.
I went to 2 different T Mobile stores, since that is my provider, and finally we reset it to factory standard. Still not good.
Tonight my fiancee and I went to Electronic Express where my fiancee had bought it for me, the sales rep tried to help but didn t make any difference. He told me had to wait for the manager who could make the decision if I could make an exchange. I said but that s only normal courtesy/customer service. That already seemed really strange because T Mobile and Best Buy told me if I had bought it there of course they would exchange it.
The Manager, Gregory Roban a punk from maybe 20 years old was a real creep and stuck up *, and probably had had a bad night but just didn t want to do it. So I said is this how you treat your customers, and used the word F* you. He freaked out since there was a 13 year old in the store and said "get the f* out of my store" because I had used that word and since there was a kid in the store! What?? You can say it and not me....
He said would call the Police if I didn t leave, well, ofmcourse I wanted him to call the Police as if they would come and as if I had done something wrong. The creep has my $129.00 for a phone that doesn t work!!
I went to the dad of the kid and apologized but said I am sure he heard this word before and the dad was laughing. I mean seriously, this word is used in movies and hear it daily in this Country. this Punk Gregory Roban and calls himself a Manager will loose customers if he treats them like this!! Don t buy your electronics at this store they have NO RETURN POLICY, the other sales people could not believe it!!!!
They should fire this PUNK and have a real manager with some character and friendliness.....
Will call the Corporate Office tomorrow because this is not acceptable!!!
Shame on you Electronic Express, especially the Manager Punk s*head Gregory Roban who must have something stuck in his behind..
Helena