Complaint Review: Electronic Marketing Services

Following, is what made up the cover of my recent letter to the Division of Comsumer Protection with the Utah Attorney General's Office:

Dear Madam/Sir:

I am filing a complaint on behalf of myself due to extreme dissatisfaction with Electronic Marketing Services, Inc. (EMS). I sincerely hope that you can help me in this endeavor. Please give this your utmost attention.

I purchased an Internet Storefront marketing coaching service from EMS on 3/9/06. I am not at all pleased with their past service-related efforts and I am very displeased with their total disregard of my repeated attempts to contact them in an effort to resolve the issue.

Please review the attached documentation. While reading the information, please keep in mind that I have made countless undocumented attempts to contact them via telephone in addition to what I present here within. Upon digesting this information, you will clearly see my analysis of their service and the computation of my requested refund.
Refund request summarized:


Initial Investment: $7,575
Realized Value of Service: $2,345
Refund Request: $5,230

Please keep in mind that I am no longer interested in allowing EMS to resolve this issue. The refund referenced above is the only resolution I will accept. Their blatant disregard of my attempts to contact them has proven them to be unforgivably inconsiderate and unethical when compared to standard business practice and furthermore, has earned them a distasteful label of distrust.

Gary
Lavergne, Tennessee
U.S.A.