Complaint Review: Electronic Merchant Systems

After seeing an advertisement I switched my CC transactions to EMS+. Big mistake. What I thought to be setting up the account was easy. Then I do my first transaction and submit the batch- two days later they send me a form to fill out and request a copy of my FFL I reluctantly complied, two days after that they sent me an email saying my account was on hold because it was new and they needed to verify more transactions and gave no other info. I tried contacting the person that sent me an email 4x by email and left 6 messages over the course of 6 days. On the 5th email I CCd every email address I could find within the company stating that this is my 6th request to be contacted. The next day he calls me (Andrew) and says he needs a copy of the receipt or invoice from the transaction. I sent it to him immediately. Two more days go by and today I received an email saying my funds are still being held because they want to know where I keep my inventory! Responded to email and asked if they wanted a blood sample as well. I also tried contacting Andrew (who had also sent me this last email) by phone twice with no response. Week or so later they fund my account. 2 months later they have placed my account on hold for a $1000.00 monthly limit that was exceeded but never disclosed and said the account is going to be on hold for 90 days.  So over $600 they are basically stealing of mine for months! They said the only way to release the funds would be to request a limit increase, I did, and was denied. I have excellent credit and the gross sales for my company are $15k a month. Stay away from this company at all costs.