Complaint Review: Elements Massage Woodridge

I booked a massage at the Woodridge store online. I arrived and was greeted by the manager, who could not find my reservation. I had taken my last vacation day to treat myself with a gift card I received for my birthday. I showed her the confirmation email. She started that the time was double booked and that I must have made a mistake. I showed her the confirmation again. She told me that she would not be able to honor this.
 
I became upset. I asked for a refund. She refused. I left and then called to speak to the owner. The manager told me that the owner was too busy to speak with me. I became more upset, resulting in the manager hanging up in me. 
 
I called back and she threatened to send the police after me for harassment. I asked that she pass along the message to the owner.
 
I left an honest review on Google. The owner, rather than calling me, left a reply stating that I refused to provide a credit card and became abusive on the store. This is slander and not what happened. A dive into this franchise’s negative reviews on Yelp and Google reveal a pattern: Incompetent desk staff, the threat of the police, and the owner abusing the customer with a similar story repeatedly. 
 
This is not the way to do business. Not every customer can be wrong.