Complaint Review: Eliot Management Group

 Eliot Management Group practices high pressure tactics once you have signed on the bottom line.  I received phone calls repeatedly during the 3 year contract that I had with them.  Always stating that my equipment was not up to date etc. 

About a month before my 3 year contract supposedly was to expire I was contacted by two guys, Andy and Shane in the local office as well as a lady from corporate.  Andy was rude on the phone, when asking a simple question his reponse to me was "shut up" which didn't set well with me at all.  Then Shane was put on the phone trying to set up an appointment to go over a new contract.  When asked about rates, he sent me a silly pie chart that didn't say a thing. 

After the pie charts and the "shut ups" I spoke with Andy again and said I no longer wanted to do business with them once my contract was over.  The next day corporate called and I said the same thing.  Neither time did the folks tell me that I had to write a letter canceling my servcie within 30 days prior to the end.  I honestly was unaware of this situation.

Now, 15 days after what I thought the contract said was done...it wasn't!  The contract that I had only said that they could charge me $495 for early termination.  Well, I find out that without the letter that they automatically renew your contract for another year and require $495 fee for credit cards and $100 fee for debits, just to do nothing. 

Calling them crooks is being kind.

Deana

Tucson, AZ