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  • Report:  #1138048

Complaint Review: eliquid-usa.com

eliquid-usa.com Really bad customer service, I mean REALLY bad. Davie Florida

  • Reported By:
    Martin — Mount Dora Florida
  • Submitted:
    Fri, April 11, 2014
  • Updated:
    Fri, April 11, 2014

 If you are considering making the transition from conventional cigarettes to electronic cigarettes, do your self a favor and avoid Eliquid-usa.com (they also operate under other site names. I was a regular customer for mostly eliquids, they wernt the best liquids available but they were cheaper than most, but as I have recentlt discovered, there are even cheaper and better out there. I also bought some ecigs from them which never lasted very long, but I just put that down to battery exhaustion. Most recently I bought whats called a MOD, which is essentially a higher end ecig, with an lcd to allow adjusting voltage and wattage as well as adjusting the settings, so when it stops working, it essentially renders the unit completely useless. Approximately 6 weeks after recieving it, the LCD display stopped working, it wasnt dropped or misused, it just stopped working, so I emailed customer service 3 times and recieved no reply after the 1st. So I eventually called them and was advised that I am SOL because they only warranty their merchandise for 30 days from delivery, which is in my opinion, ridiculous.

In essence, their customer service is very very bad, not even responding to customer enquiries.

Other sites may be slightly more expensive but and extra $5-$10 may save you having to buy twice.

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