Complaint Review: Elite Auto Logistics

I requested a quote for shipping my car online from multiple sites.  I received a quote from Michael Roberts of Elite Auto Logistics, stating it would be $797 to ship my car.  During the phone conversation, he stated that I will need to pay a deposit of $197 upfront via credit card, and the remaining $600 will be due when the car is picked up from the driver.  AFter confirming that I will owe $600 remaining, I paid the $197 via credit card and signed a form for the payment.  A few days before the pick-up, I confirmed it again with Michael that I will be paying $600 to the driver and he said yes, that it had to be in cash, certified check or money order.  

After several delays with the pickup, the driver finally picked up my car and a few hours before it was delivered to my destination, the driver tells me I owe him $800.  I told the driver that it was $600, and that I had already paid my 197.  He said no, to call the broker and he sent me a picture of the contract the broker sent him for $800.  I immediately contacted Mike, and he first asked me if my car was picked up already, and after I said yes, he told me I owe $800 and that's what I agreed upon.  I informed him of our initial conversation and when I confirmed it, in which he completely denied having said any of that and what I paid for the $197 was just for him to create a reservation and to locate a driver, and it is separate of the $800.  I know for a fact that he did not mention that at all.  No matter what I said, he denied it and said that this is a normal process for companies to collect a separate reservation fee and the driver fee was an additional cost.  

Michael Roberts  lied to me, and unfortunately, I was never sent a contract for the upfront payment with the remaining balance as proof.  I know of another person that I referred to this company(the same time I got the quote and didn't know of his conning methods) who told me Michael did the exact same thing to him, so I know I was not mistaken.  It could not have been a misunderstanding for both of us.  I am sending this report so that this does not happen to any more unknowing victims.