Complaint Review: Elite Clean and Restoration

Indoor air quality compromised significantly after failing to clean per EPA, IICRC, NADCA standards. Health problems, medical bills, etc after visits.

Elite Clean & Restoration, The Cleaner Image Carpet & Restoration, Tony (Jack) DeChristopher should refund at min. 25% paid due to poor work, false advertising, lack of licensing from NADCA, IICRC, etc. as it relates to indoor air quality, non-certified employees/co. performing to industry standards & health issues caused. Medical bills, prescriptions & health issues experienced sustained in order to alleviate some problems.

8/17/18 John Belitere came. Tony gave a verbal est. of $5,000-$7,000 8/16/18 - ValPak & AdPages offered a $1999 system, Tony said to replace RHEEM Classic X Heat Pump (electric) & furnace, $5,000-$7,000.  I had price quotes from a few companies & needed to install. John quoted an AC system/furnace of $10,500.  I asked to speak with Tony, he said I had not given him the correct model info, which I had!  The most they would "drop" the price to was $8500. I had a vendor ready to pick up a new system that morning for $5500; John was sitting there & knew this.  I told John I had to sell a car first; The other vendor was aware & willing to do the work. 

Then came the scare tactics, John B. claimed "Carrier" was a piece of junk, I wouldn't be able to get my AC serviced as the owner was employed for himself."  John B., said he makes $3k a week with Elite during his off season, when not filming Misfit Garage; was certified to sell the systems & tried to "hook me up with a musician friend..."  Con artists - The air filter box, preinstalled with the system, would be $250. Plastic base, ($250), city permit ($250), etc. no thermostat installed.  I told John that I'd probably go with the other company; I'll sell the car.  He wouldn't leave. John B., a mechanic, & Tony D. preyed on me & offered to take the car as payment. (KBB value for 2011 Lincoln MKZ, 60,000 miles private seller offer $7,791). John B., said the "owner's wife," who he bragged he got on TV, has "expensive tastes" and would "take cars, jewelry."  I said maybe I will consider a title loan, something I've not done; he was adamant they wanted the car which had new AC, radiator, compressor, tires, front and rear brakes, etc. I asked for a duct cleaning, something I have done numerous times before & he agreed. 4 vents and no return were cleaned on 8/17/18.  This caused dirt, dust, pollen, pet dander & possibly mold spores to be circulated throughout. I asked the tech if they were cleaning & he lied to my face. 8/20/18, I saw that only 4 vents were opened based on recent painting done. Tony sent his "supervisor" Stevan W. out to reclean; I sent a picture of the filter after 4 days of use showing what my children and I were breathing in. They then "re-cleaned" the vents & return. The filter is shocking & air quality, dangerously polluted. The vents kept shoving out clumps of dirt, took photos, called the office & John B., 8/22/18.  Tony called 8/23/18 said John B. would arrive at 10 am. 

At 10:50 am, I called John B. who rudely said he had no appt. with me, was in Rowlett, etc. Later he came, I showed him the dirt being spewed out, the air filter, explained week & told him I wanted a partial refund.  He laughed, said that was "...not going to happen." I asked him to install an air filter in 1" slot, not 2" slot, he put it upside down.  I asked him if it was correct, he said, "No." & then put it in correctly! They know I wanted the air vents recleaned a 3rd time, but not by Elite; he & owner tried to intimidate me.  I mentioned designations on John B.'s business card - HVAC, EPA, IICRC, NADCA -. Tony D. said I sold a 'bad car', mocked me saying you told me "5 times I was taking antibiotics" & tried to blame me for bad indoor air quality! The amoxicillin didn't work; doctor suggested an x-ray to check for bacterial pneumonia; I refused, they wanted full payment: $248.10 scripts $122.  9/1/2018, Severe Bronchitis,  Prescribed: Doxycycline Hyclate, Prednisone, Promethazine DM, Flovent HFA. As a consumer, I allowed them chances to do the work right,hold placed on card $1841.