Elite Client Services – Private Client Management Group REVIEW: Elite Client Services – Private Client Management Group works with Fortune 5000 companies. Elite Client Services is dedicated to complete customer satisfaction and support.
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Report never responded to Ripoff Reports email so the member business could make things right with them.
STATEMENT FROM ELITE CLIENT SERVICES:
Merchant received "incredible pricing" as promised at on .10% over ACTUAL INTERCHANGE. The rub came when the account was taken over by another entity owned by Sarah Searle. One called IC Payments. They did not service the account and since we had no access to the account after it's sale we were unable to provide any support. It should be noted that the merchant continues to save $1000's a year in processing fees compared to their last processor.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Credit Card Processing Scam - I see there are other reports on these companies and I would like to add my story. First are the appointment setter calls. They don't give much information, but when I was refusing and digging for information they said we can keep our current credit card processes, just on a different matrix score. Then sales team Thomas Furhman and Valerie Moshnenko (Valerie, who is no longer working for the company) comes in and shows the incredible savings on his laptop. They are only offering this to a select few. They typically work with fortune 500 companies and by some mumbo jumbo can extend these great rates on an invite only basis. The package includes tier 1 pricing, a team of 3 dedicated customer representatives to help us with anything, and the latest equipment. The equipment automatically upgrades as the technology changes (thumb prints, credit card chips etc...) We process through the web and no equipment is needed except a USB credit card swipes. I asked him flat out if we need to keep our existing card swipes and he said we need to use theirs. I get the swipes and they are the exact ones we already have ($40 on amazon). Then we try to set up our gateway which is totally different and doesn't allow us basic functions like recurring payments and website transactions. Sarah Searles, who is supposed to be one of our dedicated sales contacts is never available to speak and does not set us up correctly. So I start digging.... Tom Furhman is the only one I get on his cell phone. He gives me some crap about Stratnat being bought out and IC Payments is the remnants. He said my account was bought out. He sent me on a goosechase before finding out my account was not sold. I call him back. He said he'll fix the cc processing problems we were having on his expense and insists I can't cancel. "It’s like leasing a car". He needs to get us on his new platform. Capital Bank Card canceled our account as soon as I told them what happened, no fees. Authorize.net also canceled no problem.
Advantage Leasing however has so far stuck to their guns on the contract. I told the person answering the phones that I was stopping payment on any drafts. He said ok. I also told him I was going to ship back the equipment and said he would stop the payment on his end and pass my message to Stephen Miel, the guy who manages my account. This morning I see they tried to draft a payment. I take this as they have no plans to cancel this ridiculous contract. I've had my attorney aware of all this and he recommend contacting the attorney general. This scam is across state lines since Advantage Leasing is in MI. Seeing the reviews online about this scam, I wrote this in an effort to come up with more victims. We need to get these crooks out of the business world. I notified the attorney general as well as the FBI. I encourage everyone to do the same. Lets hope our government sticks up for us.