Elite Commerce, Inc LanguageCourseMarketplace.com, linguaphonelanguages.com Unable to contact this company, do not return call or emails. Have not honored Buy Back Program Ammon Idaho
They have never called me back or replied top my emails. It appears they are not going to honor their Buy Back program and I am now out $300. It has been two weeks since they got my return package and I have heard nothing!
They do not take phone calls. They have what appears to be a bogus message when you call them that initially says to hold for a representative, but it ALWAYS go to voice mail.
I ordered three language sets on 1/16/14.
They sent me a FEDEX tracking number on 1/17/14.
On 1/24/14 I emailed them to say to cancel my order as it appeared the carrier (Fedex) was never given a package. I also informed them thay if it was a honoest error, please refund me as I was raising a dispute with my credit card company.
On 1/28/14 I raised a dispute with my credit card company as they never replied to me. (My dispute was that I had not received the goods, thus I no longer have that dispute.)
On 1/30/14 they shipped the language courses anyway, despite my request to cancel.
On 2/5/14 I received the language courses.
On 2/6/14 i returned the courses via USPS with tracking.
On 2/6/14 I call my credit card company to inform them I returned the language course.
On 2/14/14 USPS reports they have delivered the package back to them.
At best, they have horrible customer service and at worst, they are a scam, rip-off.
Right now, I don't have my $300. I don't have any communications from them since 1/16/14. I am thinking the worse. I do not recommend taking your chances.
1 Updates & Rebuttals
POPKINJ
Bethesda,Maryland,
APOLOGIES TO ELITE COMMERCE! I received the Buy Back payment! Hooray!
#2Author of original report
Fri, February 28, 2014
With the proscpect of losing $300, I tried calling again...and got through to Doug.
He apologized for the lack of communication, explaining between the weather and being very busy, he was behind.
He refunded me the $300 while we were on the phone!
Wish I did not file this report now.
NOTE: I was concerned about losing my money because my credit card company informed me that because I did not return the goods with a signature for proof of delivery, I would be out all of my money and the goods; and I would not be able to raise another dispute.
MORAL TO THE STORY: (1) Be patient; (2) Always return (expensive goods) with proof of delivery with a signature.