elite warranty nitpicking to get out of repair springfield Utah
I had a engine failure due to oil loss and a thrown rod. When the mechanic called elite they agreed to replace the engine and I would only pay for half. later they asked why the engine had thrown the rod and the mechanic explained that a rubber oil hose to the cooler had spuing a leak and that caused the oil loss. the oil hose is the only part out side of the engine and the administrator told the mechanic the it was not covered and hung up. so I get to pay the whole bill for the engine. I would think that they would cover an oil hose even if it is out side of the engine, but they don't. I just thought others should know about the nitpicking way they got out of paying for the repair.
4 Updates & Rebuttals
Colen
Springville,Utah,
USA
Nit Picking
#5UPDATE Employee
Thu, June 04, 2015
I'm not sure where the customer got the idea we would pay half of the engine repair. That is not how the program works. The repair is either covered to the cost of the repair (or the maximum coverage of the component) or it is not covered.
Ken is correct in his rebuttal. The contract clearly states "internally lubricated" parts of the engine. It also states under "THIS LIMITED WARRANTY DOES NOT COVER:" . (7) Any damage caused by overheating, regardless of the cause of overheating, or damage caused by loss of engine oil, transmission fluid or antifreeze, regardless of the cause of loss of fluids.
Please read your contract.
chuck
como,Colorado,
nitpicking?
#5Author of original report
Wed, June 11, 2014
Hi Ken, I read my report again and noticed that I didn't include all of the detail. I think that I can answer some of your thoughts that you expressed in your rebuttal. What I didn't explain was that the oil pressure light didn't come on until after the noise was heard and we had stopped. We had been traveling at 65 miles an hour and our mechanic told us that even if the oil light had come on in time, we couldn't have stopped fast enough to save the engine.
You were right about the contract, but my thought was that Elite warranty could have taken these things into consideration and paid their half of the cost of the engine replacement, but they chose not to. My"complaint" was mearly a warning to others to be careful about buying a car warranty.
By the way, I hope your employers were pleased with your responce. You are obviously enployed by Elite Warranty. Have a good day.
Ken
Colorado,A couple more things...
#5Consumer Comment
Tue, June 10, 2014
How did you manage to drive the car until engine failure after the "check engine" light came on? That's really not too smart.
Also, here's the engine warranty coverage direct from elite's website...
Engine
All internally lubricated parts including: pistons, piston rings and pins, crankshaft and main bearings, connecting rods and rod bearings, camshaft and bearings, oil pump, timing chain and/or gears, rocker arms, valves, valve springs, seats and guides, valve pushrods and lifters. The engine block, cylinder head, and rotary housing are covered only if damaged by an internally lubricated part. Seals and gaskets are covered when replaced in conjunction with covered repairs.
How, again, is it "nit-picking" for them to follow the terms of the coverage in your policy? I just don't see the Ripoff.
Ken
Colorado,I would bet they weren't picking any nits and your WRITTEN warranty covers INTERNAL engine parts....
#5Consumer Comment
Tue, June 10, 2014
Right, isn't that the way it reads? If so, what is the Ripoff?