Complaint Review: Ellas Concoctions

I placed an order from Ella,s Concoctions almost eight weeks ago.I learned about her products on Instagram. I decided to give them a try and especially because it was a black women trying to start a brand for herself. I love to support black owned businesses and have done so. I never thought that I would have got ripped off since I have ordered natural care oroducts from various businesses on Instagram. I have ordered from Simplicity hair oil and always received my products within a timely manner.  I have sent numerous emails asking her for a shipping confirmation and tracking number. Still to this day I have not gotten any response. I waited patiently and waited but she does not respond to my emails. Im never rude or harsh when sending her my email...Im actually begging her to give me an update. She still will not respond. So Ivdecided to reach out to her on Instagram although I do see she states that she does not respond to customer via social media but I could not contact her by email because she would not respond.

Upon trying to contact her on Instagram I noticed she blocked me. I was shocked because I never comment on her page except the time when I was inquiring about purchasing her products and asking her question about them. She responded to those comments right away and seemed like a very creditible person. Until she got my money. I believed I was blocked on Instagram because she knew that she was ignoring my emails and that more than likely that I would try and contact her via social media.She wlsondoes not want other perspective customers to see those comments from other people who have never received produts that they paid for. I have seen other women comments on Instagram saying they received her products and love them so I am thinking too myself why would she not send me my products ,a shipping confirmation, and not respond too any of my emails. I was totally disgusted because I am an working women with children who live from check to check.

I spoke with a close friend of mine asking for advice on how to get my money bsck and why did Jess Brooks treat me this way. She told me to contact the Better Business Bureau,rip off report, and file a small claims case...which I am in the process of doing. She also told me what this lady is doing is something like a ponzi scheme... she takes others money by having them order products that she never intends to ship then there are some customers who really receives their products so that makes it looks like she is running a legitmate business. I would like to know are their other victims out there who has been ripped off by Ellas's Conconctions? Also is there anyone who can offer me more legal advice on how to get my money back? I am a child of the most high God and I am truly telling the truth about what this woman has done to me. I just do not want others to get ripped off by this woman. Beware because you are taking a chance when buying her products. I do believe some people get thier products and others dont. Its a fifty -fifty chance.