Complaint Review: Eloquent Watches

I ordered 2 watches on November 12, 2018.  They left their CHINESE facility on November 16.   I recieved both around  December 6th.   On December 8 and on 7 later dates, I used the mail address provided to alert them to the fact that 1 was damaged, it’s crystal was cracked.  I included photos of the damage.  Despite the fact that their published Policy promises a reply in 72 hours (“and usually within 24 hours”), the only response has been a computer-generated, canned, template reply referring to extended delivery times.  It had nothing whatsoever to do with my claim.

Over a month has passed and I have still recieved no reply to any of my 8 emails alerting them to the damage.

They obviously have interest in providing legitimate Customer Service.

Know this up front,   Also know that their watches are available for a few dollars on other CHINESE websites. Don’t fall for theirsham offers