Complaint Review: Elysaura Marketing - RCI

We were sent a letter from Premier Choice Marketing inviting us to a holiday consultation, with the promise of holiday vouchers to the value of 600 to be used with a high street travel agent, plus a luxury weekend break.

Being cynical I rang to check and was told I could go into a travel agent in my town and book and pay for the holiday with the vouchers, with no minimum spend, and that the weekend break would cost absolutely nothing in any way.

On keeping the appointment we sat through a 90 minute presentation, at the end of which you are asked to sign away 5000 for a holiday bond, with no cooling off period or opportunity to take it away to study. We did not sign!

On collecting the vouchers we found they could only be used through a telephone booking service called Wellplanned Travel and there is a minimum spend of 175 for each 50 voucher. The weekend break incurs a 'processing fee' of 45.

When we questioned these issues, the staff became rude, abusive and aggressive. Elysaura is part of a company called RCI. Beware of such incentives/bribes. But even when you try to check them out you are blatantly lied to.

Barbara
Abingdon
United Kingdom