Email Discount Network - emaildiscountnetwork.com - Integretal - productestpanel.com ripoff fraudulent billing Internet
Normally I pay my SBC bill online and didn't notice that for four months a $16.52 charge appeared on my billing. I contacted the phone company and the charges were hidden to them so I had a paper bill sent with itemization. Integretal, Inc. stated the charges came from a company named Email Discount Network.
The customer service representative at EDN states that not only did I authorize the charges, but a confirmation e-mail sent to my Hotmail account. When I investigated further, I was told that the information and supposed authorization was from the website productestpanel.com, which normally sends me surveys. It bothers me greatly that my personal information I've shared with productestpanel for surveys has been used by EDN to supposedly dupe people into "authorizing" service they have no idea they're signing up for.
I saw another person from Michigan who had the exact same problem with their SBC billing being charged by this company and I'd be interested in seeing how many others have been duped by this company. I've been assured that my $66 will be credited back to my phone bill in 1-7 business days, but I will be following up.
Rhonda
Quincy, Illinois
U.S.A.
4 Updates & Rebuttals
Nicole
Plantation,Florida,
U.S.A.
Director of customer service
#5UPDATE Employee
Fri, November 04, 2005
Dear Customer.
The information you provided is not sufficient to address your concern, that is why we have asked you to contact our Customer Service Department for assistance with your concern and we will do our best to resolve to you satisfaction.
Tel number is 1-800-730-8199 and you can contact us 24/7
Regards,
Cheryl
Tucson,Arizona,
U.S.A.
responding to the response by EDN
#5Consumer Comment
Wed, November 02, 2005
looks as if anyone who complains here about EDN receives the same e-mail response. They sure don't care about their un-ethical business practices.
If EDN really did care, they would apologize and respond with something else than a form letter. It's businesses like these that the consumer must be cognizant of every little detail they receive on a billing statement.
Nicole
Plantation,Florida,
U.S.A.
Director of Customer Service
#5UPDATE Employee
Mon, October 31, 2005
Dear Customer,
Unfortunately the information you have provided is not sufficient for us to assist you.
Please contact our Customer Service Department at 1-800-730-8199 and we will be happy to assist you.
We are open 24/7.
We sincerely apologize for any inconvenience or misunderstanding and look forward to helping you resolve this matter to your satisfaction.
Regards,
Virginia,
Director Of Customer Service
Email Discount Network
Denny
Honolulu,Hawaii,
U.S.A.
They are known spammers/scammers - criminals ..never trust anything sent to you via spam.
#5Consumer Comment
Tue, October 25, 2005
Producttestpanel.com are known spammers/scammers through-out the net. And what do spammers do whne they have your information? They sell it to others, or use it for their own dubious pleasures. You pretty much are now a vicitim of identity theft:
http://tinyurl.com/9tshe
Fronted by Spam King Bill Waggoner and Scott Richter:
http://www.spamhaus.org/rokso/listing.lasso?-op=cn&spammer=Bill%20Waggoner
http://en.wikipedia.org/wiki/Scott_Richter
Your best bet is never trust anything sent to you via spam.