EMarket Research Group and Urban Nutrition rip-off! Delray Beach, Florida
I also never respond to these things, but this seemed legitimate since they are offering products from real companies. I completed all three offers required several weeks ago, and their web site still shows only two. The third, is from a company in New Jersey called "My Daily Dose", vitamins that come from a company named Urban Nutrition who invoiced me, shipped and I have already cancelled follow on product from the the EMarket Research Group shows nothing. I have also tried to contact Urban Nutrition and THEIR telephone numbe listed on the invoice is ALWAYS busy, no matter when you call (full scam circle).
I have left at least 15 emails and a like amount of voice mails with eMarket Research and they have never responded to anything.
Kevin
Raleigh, North Carolina
U.S.A.
2 Updates & Rebuttals
Kevin
Raleigh,North Carolina,
U.S.A.
Response from Urban and eMarket Research
#3Consumer Comment
Wed, December 15, 2004
First to Urban Nutrition - Thank you very much for your responese. I appreciate the fact that a new phone system was required. I look forward to dealing with you in the future.
Next to eMarket Research
I was contacted yesterday by a representative from eMarket Research who appologized for the delays and asked me to forward the email from Urban Nutrition showing I had indeed completed my order. I did, and a subsiquent email notified me that all was complete and that I should expect my Sony Playstation in 4-8 weeks. The incentive rewards web site still shows I have not completed, and I unfortunately will remain somewhat skeptical until I receive the product, but you should all take heart that they are responding.
Darren
Hoboken,New Jersey,
U.S.A.
Dear Kevin and Whom it may concern:
#3UPDATE Employee
Tue, December 14, 2004
We are very sorry to hear of your circumstances and would like to assist you. I assure you, we are a legitimate, ethical business. We believe in our products and care about our customers.
The unfortunate busy signal you experienced was due to the fact we are in the midst of a massive upgrade of our phone systems. The fantastic customer response to our product line has overwhelmed our current system and has necessitated this upgrade. In the meantime, it seems it has been more of a curse than a blessing and we apologize for the inconvenience it has caused you!
In anticipation of this potential issue; we upgraded our online customer service options approximately 2 months ago and began offering customers the choice of canceling the Auto Ship Program via our online form. This form is located on the 'Contact Us' page of all our websites and allows the customer ultimate control of their participation in the Auto Ship Program.
We respond to every single email our Company receives. Through searching our database, we found a "Kevin" in Raleigh, North Carolina who placed his free trial order via our website on 11/22. His order was processed and shipped on 11/23. This order was delivered to his door 11/29 And we received his email requesting we cancel his Auto Ship Program on 11/30. We cancelled his account and since that date nothing further has been billed or shipped to him. We also sent a confirmation email to the email address he has on file when we cancelled his program. We value our customers and process most customer requests within 24 business hours.
In regards to EMarket Research Group not showing credit for this purchase, this is a concern to us. The credit is done automatically when the order is placed. We will be happy to contact EMarket Research Group to confirm Kevin's purchase. We welcome Kevin to send us a fax; email through our contact form on our website; or call to my attention and I will personally see it through for him.
We look forward to hearing from you.
Darren
Customer Service Representative
Urban Nutrition Inc.