EMarket Research Group does not respond to online support or submit email as specified Internet
Company (eMarket Research Group) claims the following:
"eMarketResearchGroup, the new member incentive promotional offer, and the product testing program is an independent program for consumers and is not affiliated with the merchant/brands listed. eMarketResearchGroup is solely responsible for all incentive fulfillment.
Receipt of the membership incentive gift requires completion of offer terms, including; age and residency requirements, registration with a valid email address, completion of user survey, sponsor promotions and shipping address verification. Upon completion of all requirements, we will promptly ship your membership incentive gift to your verified shipping address. You may review the status of your account via the member account area at anytime. "
My program involved joining 6 sponsors (choice of 2 each from 3 separate webpages in specific order) in order to receive an incentive gift of "IBM Laptop".
I did the program to specs and checked my status periodically here by entering my account email address: www.emarketresearchgroup.com/redeem.htm
At first, it seemed they're was a mistake in what my status was and it said I qualified. However, later on the results showed I still needed to meet a few more requirements with the sponsors. Finally, as expected, now my results show the following:
"Congratulations, You've Qualified!
Prepare and Mail Gift Redemption Voucher
To get your IBM Laptop, please complete these five easy steps:
1) Click Here to generate a Security Verification Email
This step is for your protection and allows us to confirm your identity. If you haven't done so already, click here and we will send a Security Verification Email to the address you originally used to register. ..."
The last few steps explain that I need to "2)Follow the Link in the Security Verification Email...3)Update Contact Information...4)Print Gift Redemption Voucher...5)Mail It!..."
The problem is when I click the link in Step 1, I never receive the Security Verification Email!! They also provide a link to submit online support form if this fails. However, I never get a response from that either!! Now I'm stuck with no way to contact them!!
Chris
Highland, Illinois
U.S.A.
3 Updates & Rebuttals
Jeff
Delray Beach,Florida,
U.S.A.
Corrected phone number
#4UPDATE Employee
Mon, November 29, 2004
My apologies - but our customer service phone number is 1-866-301-7260 - in my original reply I had forgot the 0 after 726.
Jeff
Delray Beach,Florida,
U.S.A.
Official/Best E Market Research Group Contact Information - Use This...
#4UPDATE Employee
Fri, November 26, 2004
Dear Chris,
The reason you did not receive the security verification email as indicated in your posting is most likely that your ISP is filtering our emails to you and deleting them. Please contact us at the official contact info below so that we can help you.
(But first, try using our gift redemption web site once again - we had recently improved the user interface and backend technology so it should be working better now).
The gift redemption/check gift status web site is at:
http://www.emarketresearchgroup.com/redeem.htm
1-866-301-726 is our official customer service help line.
You can also write to us at:
E Market Research Group Customer Service
14545 J Military Trail #189
Delray Beach, FL 33484
Please note that we typically try to respond to customer service inquires within two business days however we will be closed this Thursday and Friday for the upcoming Thanksgiving holiday.
You can also submit an online support ticket at the following URL:
http://www.emarketresearchgroup.com/cs
(Be sure to disable any email filters you may have set up, as sometimes users have reported that their email filtering software have deleted our customer service email responses before they had a chance to receive it)
Thank You and we hope to resolve any concerns you may have.
Rob
Washington,District of Columbia,
U.S.A.
Contact the owners of Emarket Research Group Directly. These three individuals are a family. Niuniu Ji is the son of Chunguang Li and Yuandong Ji.
#4Consumer Suggestion
Fri, November 19, 2004
The owner of Emarket Research Group is a small company called Niu Tech, LLC, a North Carolina company. According to filings with the North Carolina Secretary of State, the owners of the company, and the titles under which they operate are as follows:
President: Niuniu Ji
Vice President: Chunguang Li
General Manager: Yuandong Ji
These three individuals are a family. Niuniu Ji is the son of Chunguang Li and Yuandong Ji.
The following address and phone number are registered with the North Carolina Secretary of State.
200 Bristol Court
Greenville, NC 27834
Phone: (252) 756-0804
There is also a cell phone number: (561) 843-1552
Niuniu Ji has also reported the following address and phone number:
21706 Cromwell Circle
Boca Raton, FL 33486
(561) 955 9065.
Email addresses for Niuniu Ji include nxj9@po.cwru.edu or webmaster@freedonation.com.
I think that's probably the most direct contact information. But here's more:
Niu Tech LLC registered the name Emarket Research Group in Florida. The address in Florida for Emarket Research Group aka Niu Tech LLC (for whatever it's worth) is:
NIU Tech LLC,
6001 BROKEN SOUND PARKWAY, 2ND FLOOR,
BOCA RATON, FL 33487.
The mailing address for Emarket Research Group is:
PO Box 7448,
Delray, FL 33482.
The registered agent for NIU Tech for service of process in Florida is:
Homer P. Appleby,
3245 Saint James Drive,
Boca Raton, FL 33434.
His phone number is 561-997-6484, ext. 123.
To file a complaint against the business with the North Carolina Department of Justice, follow the instructions at http://www.ncdoj.com/consumerprotection/cp_complaints.jsp.
Niu Tech LLC registered the name "Emarket Research Group" with the Florida Secretary of State. To file a complaint with the Florida attorney general's office, go to the Attorney General's website:http://myfloridalegal.com/ Click on "Consumer Protection." Then click on "How to File a Complaint or Check on a Business."