Complaint Review: Emarket Research Group

Although I originally thought this company was a complete ripoff, I did received my new 40GB iPod yesterday. Now I think it is mainly a case of being disorganized and understaffed.

I was having the same problems with the website not accurately reporting my purchases and was getting frustrated. Using the phone numbers in the Rip Off Report, I left a phone message requesting someone to call.

Within a few days, "Eddie" called back and left a message requesting copies of the documentation of my purchases. He left a fax number(561-981-5269)to send the documentation. The next day I received an email stating:

"Thank you for sending us your confirmation email, you are now qualified
for a Apple(r) iPod 40 GB.

The Security Verification Process has now
been waived, so you will not have to mail us your Gift Redemption Voucher. Also, a Shipping Request has now been issued.

Please allow 4-5 weeks for the fulfillment center to assemble, package, and ship a gift after the Shipping Request has been sent.

We appreciate your patience. Your gift should arrive soon.

Thank you,
Support"

After 5 weeks had passed without the iPod arriving, I called support again to follow up. The day after that I received an email confirming that the iPod had been shipped and giving me the UPS tracking number.

I also received a phone call from support to tell me it had been shipped. Within a few days after that, it actually arrived. It was the exact unit promised, new in the box, not refurbished.

I am a real person. I am not related in any way to the company and I am writing this to let others who are feeling frustrated that the company did come through for me.

I recommend that you keep complete records of every transaction with their vendors so that you can prove to them that you have fulfilled the terms of the offer.

I printed a copy of each webpage confirming my purchases as well as any receipts for the products purchased. I think this made the difference in my case since their computer tracking system is unreliable at best.

Personal contact through the phone numbers posted on Rip Off Report is also essential to keep things moving. I found that I did not need to yell and carry on.

The customer service reps were courteous and trying to be helpful. I just think they are overwhelmed. If you are persistent and keep good documentation, you should eventually get the iPod.

I just want to correct the address for E Market Research Group. The correct address is most likely Broken Sound Parkway not Broken Sand. I don't know anything about the company but I do know Boca Raton.

Hi Sandi,

I've also had a bad experience with this company, but just yesterday got my 40GB iPod. The only real way to resolve this possible scam is to take some formal action - very easy and not very involved as you shall see.

I issued a formal complaint to the North Carolina Department of Justice, Consumer Protection Section. It took no more than 20 minutes to do, and I wholeheartedly recommend that you please involve the NC Consumer Protection division of the Department of Justice (NC DOJ):

http://www.ncdoj.com/consumerprotection/cp_about.jsp

Contact info for the NC DOJ:
State of North Carolina
Department of Justice
Consumer Protection Section
9001 Mail Service Center
Raleigh, NC 27699-9001
Ph: (919) 716-6000
Fax: (919) 716-6050

Contact info for eMarket Research Group, Incentive Rewards, Niu Tech, etc. -

Niu Tech LLC
200 Bristol Court
Greenville, NC 27834
1-866-301-7260

"Fulfillment Division":
Jilliane Quiroz
Fulfillment
jquiroz@marketresearchsite.net
(561) 306-1915

I hope this helps. Again, PLEASE take the time to alert the NC DOJ re: Niu Tech's dubious promotions as this is the only way to effect change. Have Niu Tech and all of their pseudonyms be held accountable.

Feel free to read my post that I made here about a month ago;

http://www.ripoffreport.com/view.asp?id=120246

you can use similar text to what I used in my formal complaint. The iPod was FedExed to me shortly after Niu Tech LLC was contacted by the North Carolina Dept. of Justice!

I checked Florida FEI # 260004483. Other fradualent names for this company TheUseful.Com, EarnFreeGifts,ConsumerIncentivePromotions,Incentive Reward Center, and NetPrime all owned by Niu Tech LLC 001 Broken Sand Parkway Boca Raton, FL 33487and 21706 Cromwell Cir 33486 I'm going to update Florida BBB as well and contact the Division of Corporations

Do they want money?

How about your bank or credit card info?

If you answered yes to either of the above questions, then yes, it most definitely is fraud!