Complaint Review: Embarq

I called Embarq customer service to ask a question one day , And they told me I could get a cell phone for me , And my wife free for one month . I could also cancel with no problem for that month . I tried to cancel with my current cell phone provider when the Embarq phones came in , But found out I was still under contract . I sent the Cell phones back un-opened . A month went by , And no refund for the phones . I called them about it , And they told me they would credit it to my account . I did not get a phone bill for 2 months , So I thought it was because of the cell phone refund . Instead I get a bill with late charges on it for the past 2 months including cell phone charges . I called to ask what was going on , And they told me that I chose to have my phone bill emailed . I never gave them my email address . After about 5 months I finaly got them to quit putting the cell phone charges on my bill . Its been over a year now , And I still have not got my money back for those cell phones .

Glbrown
Whitakers, North Carolina
U.S.A.