Complaint Review: Embarq

After requesting invoices for 3 months and not receiving them we paid estimated amounts on two phone lines and finally gave up and changed phone companies.

Then we received a collection call for the amount of $59.09 for two lines. We asked for an invoice before sending payment. We were immediately sent to their in-house collection agency (Triangle). We received at least 6 calls a day. On the day we received the invoice, we paid it. The calls continued for 10 days and then ceased. They began again after 3 weeks. I called Embarq to complain. They denied ever sending our account to collection. They said we had a credit balance. We called Triangle and they said we were on automatic dial and would be removed. They called again and said we would be removed. On the fourth call they said maybe they wanted to thank us (by harrassing us) for paying.

These people are the most poorly trained, the most uncaring and the most inept I have ever dealt with.

Nancy
lecanto, Florida
U.S.A.