Complaint Review: Emerald Integrations

Emerald Integra-ons – Buyer Beware

When I made my purchase from their website for a Tundra review camera integrated into the

handle, it read OEM handle. Upon receiving the unit, it was in no way an OEM product. I first

no-ced that the camera was hand glued into the handle. Not a big deal if it was aimed

properly. Second thing I no-ced was some part number on the actual handle had been defaced

and painted over with some type of heavy glue.

I contacted Emerald Integra-ons and they said their product is OEM integrated but not OEM but

they stand behind their product. I was concerned that the product they displayed on the

website was no where close to what was sent. They replied in wri-ng that the website had a

mistake and it would be corrected. I already had the product so I decided to install.

Handle fit as promised. During the install of the camera wire I no-ced that the wire was

excep-onally thin. Knowing this I placed the en-re wire in a plas-c flexible wire loom. Ran it all

the way to the front and during the last 1’ it snags on a plas-c retained piece and sustains a cut.

This forced me to cut the wire and splice it together. While doing this, I no-ced that the wire

was no thicker then 26 gauge. Surprisingly thin wire and the sheathing sliced way to easy

compared to when I use to install stereos and car alarms. Over ten years of experience.

Upon firing up the camera, it was a very good picture but no-ced it was aimed way to low. I

could see all of the bumper and some of the actual tailgate but you could not see more then

maybe 6’ behind the vehicle and no where near the horizon so you can see objects before you

are on top of them.

Contacted them again to discuss the cheap wire and the camera pointed at the ground. They

showed interest in customer service at first in the wire and asked for photos. I sent them

photos of the wire splice and also the camera angle from the screen compared to what they

showed on their website. AUer a few days of using the camera and comparing it to other

vehicles with backup cameras, I realized this unit was simple glued in improperly and also at a

slight leU angle. I inquired with them about geWng a replacement and they went dark. Like

others had experienced, they stopped answering the phone, returning message or emails.

I finally sent a stern email and ta dialog again commenced. I asked for a replacement handle

with a camera pointed at the correct angle under the “Money Back Guarantee” listed on their

website and they refused since the cord had been cut. The part of the cord which was cut is not

part of the tailgate handle but two separate pieces. I finally said, fine, forget about the cord and

just send me a replacement handle unit. They refused based upon the separate cord piece

being cut.

I gave Emerald Integra-ons owned by Nima Lhalilian the opportunity to resolve this ma\er with

a simple replacement or a par-al refund. They chose not to honor their “Money Back

Guarantee” or ensure the customer had a properly func-oning product.

Buyer beware that this product appears to me to be made in a garage with cheap material and

not backed by the company. Google their reviews, I am not alone in having a problem with their

services and products.