Complaint Review: Emerald Pools - Emerald Pools And Spa - John Johnson

We contracted with John Johnson and Emerald Pools in May of 2006. We still are unsatisfied and uncompleted in May 2007.

Issues with this business include but are not limited to:

1.Emerald Pools and Mr. Johnson did not complete this job in a workman like manner causing me current and future dollar damages and in violation of his contract.

a.There are no expansion joints in the pool deck under the flagstone causing an unstable base which will prematurely crack and require expensive repairs.

b.There are cement stains on the pool due to his workmen spilling cement when they poured cement on September 1, 2006. We have made numerous appointments with Mr. Johnson to clean the stains but he never showed at the property.

c. Neither Mr. Johnson nor his employees dressed the property as called for by the contract. I did that work.

d. Mr. Johnson was not familiar with City code and was unwilling to pay the plumbing fee to properly install a sand filter as contracted but instead installed a cartridge filer that involves more upkeep and expense on my behalf.

e. He filled the pool with water before the electrical inspector could inspect the wet niche for the pool light.

2.Mr. Johnson has never instructed us on the use of the pool and pool equipment as stated in the contract.

3.Mr. Johnson has not given us the starter chemicals as stated in the contract.

4.Mr. Johnson still owes us money for a slide we contracted for but was never delivered by him, causing us to buy one and install it ourselves.

5.Mr. Johnson still owes us money for the spa jets (bubbles) as written in the contract.

6.Mr. Johnson took $85.00 over contract price in checks from lender and never refunded change.

Finally, Mr. Johnson's claims we owe him money. Mr. Johnson's contract clearly states in line 14, Any additional work not included in total amount of contract, agreed to by Emerald Pools and the and home owner or general contractor will be paid at the time cost is incurred.

Clearly we understood this clause as we paid $1,200.00 to Mr. Johnson for the extra flagstone and deck work, for which he now claims we owe money.

Pursuant to the contract any costs such as those mentioned by Mr. Johnson should have been collected when incurred in early September or October of 2006. I can assure you, Mr. Johnson is not shy about collecting money. Yet, March 2007 was the first mention or notice we have received from Mr. Johnson and/or Emerald Pools that we allegedly owe any money.

These issues are the issues that remain after 12 months of working with the company, there are too many other stories to tell about the construction process, including having to dig my own 18 deep electrical trench, workers showing up 2 1/2 hours late when the cement truck was here, etc, etc. Please tell others to avoid doing business with this company.

Dan
Corpus Christi, Texas
U.S.A.