Complaint Review: EMERGE MASTERCARD

I have had it with this company that switch my account from Providian to EmergeMasterColdcard which is owened by Providian, they did this without notifying me and screw up all my payments, my balance just went up to an outrageous amount which I can't afford.
The customer service is very unrespectful, I had tried to clear up and find out what happen and why they did a transfer without notifying me. I don't get an answer and they put me on hold for a long time then they disconnect my call.

I need some advise and help and I see that there is a lot of people having the same problem.
We gotta do something to stop this types of companys screwing up people.

Graciela
Houston, Texas
U.S.A.