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  • Report:  #549455

Complaint Review: Emerge Visa Credit Card

Emerge Visa Credit Card CLOSED MY ACCOUNT AND I HAVE PERFECT CREDIT!!!! I have been a good customer for years and always paid my account in full. I had one late payment due to a mailing issue and they closed my account ATLANTA, Georgia

  • Reported By:
    Paul — Atlanta Georgia United States of America
  • Submitted:
    Mon, January 04, 2010
  • Updated:
    Mon, January 04, 2010

I have been a good customer of Emerge, previously Providian for years. I have excellent credit and have always paid my balance monthly in full. I mailed a payment before leaving for the holidays only to find, when I returned home, that it was never received. I immediately made my payment which ended up being 14 days late. I received a letter a few days later notifying me that I had failed to honor the terms of the cardholder agreement and my account was now closed. When I called credit card services, they agreed that I am an excellent customer, understood how I felt, but there was nothing they could do to re-open the account.

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