Complaint Review: Emerica

Shoes were ordered from vendor and the wrong item was sent.  They claimed they sent the correct item but blamed this on the company that delivered the item.  The item looked like cheap knockoffs unbranded shoes.  Vendor was notified and stated they wanted me to send additional money via bank account.  They will not refund or redeliver the shoes.  i'm including the email communication below.

  From: jones@promt-reply.com <jones@promt-reply.com>
Sent: Saturday, April 21, 2018 3:22 AM
To: Paul V
Subject: 回复: Re: Order 23729-37   Hi,   I have reported this issue to our manager,he attaches great importance to this event.  Since you are the first time to do business with us,we really appreciate that.  Our manager said that he will not let you down. He made a decision that we send item to you again which you only need to pay us 70% by bank transfer.Besides, we send you a gift as well, and you can keep the goods you received,don't need to waste money to send back. That is a good way to solve this issue. Is that ok for you?   Best regards, Yours sincerely jones@promt-reply.com   发件人： Paul V 发送时间： 2018-04-20 19:11 收件人： jones@promt-reply.com 主题： Re: 回复: Re: Order 23729-37 Send me the correct shoes I ordered.  Is that so hard to understand ?  I have no use for the shoes I was sent.  Your handling of this situation is not professional and taking too long.     From: jones@promt-reply.com <jones@promt-reply.com>
Sent: Friday, April 20, 2018 3:53:39 AM
To: Paul V
Subject: 回复: Re: Order 23729-37   Hello,   As a sincere supplier, we kindly suggest you keep the goods (you received) and don't send them back. Due to returning the items will cost you so much,including the shipping fee,high tariff and other fees. And we can try to find out other way to make up the mistake,OK?    Best regards, Yours sincerely jones@promt-reply.com   发件人： Paul V 发送时间： 2018-04-19 10:46 收件人： jones@promt-reply.com 主题： Re: Order 23729-37 Status?     From: jones@promt-reply.com <jones@promt-reply.com>
Sent: Wednesday, April 18, 2018 3:09:28 AM
To: Paul V
Subject: Re: Re: Order 23729-37   Dear friend,   Our delivery department has investigated this issue and they told us that they did send you 100% right item. However, the express company made a mistake. They sent the other's order to you and sent your order to others. We are now finding a best way to solve this issue.    Best regards, Yours sincerely jones@promt-reply.com   From: Paul V Date: 2018-04-17 10:24 To: jones@promt-reply.com Subject: Re: Order 23729-37 I’m extremely disappointed and frustrated with this.  The shoes you sent is not what I ordered, used, and not even found on your site.     If this is corrected by refund or sending the correct shoes, I’ll be reporting your business!     From: Paul V(((REDACTED)))@hotmail.com>
Sent: Monday, April 16, 2018 6:29:09 PM
To: jones@promt-reply.com
Subject: Re: Order 23729-37   Argh .  The wrong shoes were sent .  I would like a refund if you can’t send the right shoes!!!!     From: jones@promt-reply.com <jones@promt-reply.com>
Sent: Monday, April 2, 2018 4:31:55 AM
To: Paul V
Subject: Re: Order 23729-37   Dear friend,   The tracking number is  LS890183023CN   This is registered mail which shipped by post. You can track item in this website http://www.17track.net/index_en.shtml It needs some time for item to ship due to this is international transportation. Hope you can wait with patience.   Best regards, Yours sincerely   jones@promt-reply.com   From: Paul V Date: 2018-03-28 07:21 To: jones@promt-reply.com Subject: Order 23729-37 I have not heard anything about this order.     
  From: jones@promt-reply.com <jones@promt-reply.com>
Sent: Saturday, April 21, 2018 3:22 AM
To: Paul V
Subject: 回复: Re: Order 23729-37   Hi,   I have reported this issue to our manager,he attaches great importance to this event.  Since you are the first time to do business with us,we really appreciate that.  Our manager said that he will not let you down. He made a decision that we send item to you again which you only need to pay us 70% by bank transfer.Besides, we send you a gift as well, and you can keep the goods you received,don't need to waste money to send back. That is a good way to solve this issue. Is that ok for you?   Best regards, Yours sincerely jones@promt-reply.com   发件人： Paul V 发送时间： 2018-04-20 19:11 收件人： jones@promt-reply.com 主题： Re: 回复: Re: Order 23729-37 Send me the correct shoes I ordered.  Is that so hard to understand ?  I have no use for the shoes I was sent.  Your handling of this situation is not professional and taking too long.     From: jones@promt-reply.com <jones@promt-reply.com>
Sent: Friday, April 20, 2018 3:53:39 AM
To: Paul V
Subject: 回复: Re: Order 23729-37   Hello,   As a sincere supplier, we kindly suggest you keep the goods (you received) and don't send them back. Due to returning the items will cost you so much,including the shipping fee,high tariff and other fees. And we can try to find out other way to make up the mistake,OK?    Best regards, Yours sincerely jones@promt-reply.com   发件人： Paul V 发送时间： 2018-04-19 10:46 收件人： jones@promt-reply.com 主题： Re: Order 23729-37 Status?     From: jones@promt-reply.com <jones@promt-reply.com>
Sent: Wednesday, April 18, 2018 3:09:28 AM
To: Paul V
Subject: Re: Re: Order 23729-37   Dear friend,   Our delivery department has investigated this issue and they told us that they did send you 100% right item. However, the express company made a mistake. They sent the other's order to you and sent your order to others. We are now finding a best way to solve this issue.    Best regards, Yours sincerely jones@promt-reply.com   From: Paul V Date: 2018-04-17 10:24 To: jones@promt-reply.com Subject: Re: Order 23729-37 I’m extremely disappointed and frustrated with this.  The shoes you sent is not what I ordered, used, and not even found on your site.     If this is corrected by refund or sending the correct shoes, I’ll be reporting your business!     From: Paul V (((REDACTED)))@hotmail.com>
Sent: Monday, April 16, 2018 6:29:09 PM
To: jones@promt-reply.com
Subject: Re: Order 23729-37   Argh .  The wrong shoes were sent .  I would like a refund if you can’t send the right shoes!!!!     From: jones@promt-reply.com <jones@promt-reply.com>
Sent: Monday, April 2, 2018 4:31:55 AM
To: Paul V
Subject: Re: Order 23729-37   Dear friend,   The tracking number is  LS890183023CN   This is registered mail which shipped by post. You can track item in this website http://www.17track.net/index_en.shtml It needs some time for item to ship due to this is international transportation. Hope you can wait with patience.   Best regards, Yours sincerely   jones@promt-reply.com   From: Paul V Date: 2018-03-28 07:21 To: jones@promt-reply.com Subject: Order 23729-37 I have not heard anything about this order.