Complaint Review: EMODA.COM IFASHIONMALL.COM EMODA CORP

I have purchased items from this EMODA.COM before and was very happy with the products since they specialize in hard to find mens celebrity clothing items. I have even referred all of my friends and family. In turn, they have purchased designer denim jeans, designer apparel, and gift cards.

On 1/7/2008 I purchased a brand new J Steger Mohawk Fleece Hoodie. Since it was such an expensive sweater, I made sure to check the return policy before purchasing it. The website claims to have a 21 day full refund on all returns policy (http://www.emoda.com/returns.asp). The item was not sale or clearance item. I paid full price and I received the item on (blah blah). I was not satisfied with the style, so I emailed the website and received an RA number for a return. I followed their policy as described. I mailed the item through USPS with Signature Confirmation on January 23, 2008. My tracking receipt confirms that the item was received on January 25, 2008 at 2:52pm by T. Williams of eModa.com. See for yourself:

http://www.usps.com/shipping/trackandconfirm.htm
Tracking number: 2306 1570 0000 6172 2022

With no response from eModa, I followed up for my refund by email. They responded by issuing me a store credit. This is NOT their policy and not what I expected since the item was bought at full price, was never worn, and returned within the 21 days. I responded with another email stating that this was not their policy and requested my full refund once again. I even called and spoke to a customer service representative who said someone would call me back, which NEVER happened. Communication has been cut off, although I continued to email. At this time, eModa has NOT responded to ANY emails or calls.

I find it very disturbing for a business to be run in this manner. I have not been treated with any respect (or business /professional manner). I have decided that it will be easier to file a dispute with my credit card company so they can issue a charge back. This is not the route I was wanting to take, but I am at the end of my rope and feel that this is my only way to resolve this issue. I am also an online business owner and have dealt with numerous companies over the past 10 years and I have never come across a company with such lack of business standards.

Michael
Berkeley, California
U.S.A.