Complaint Review: Empire Carpet and Flooring

This company's business practices are not only deceptive but they have no regard to client satisfaction.

My situation started in July 2015 when I contacted the company to have carpeting removed from my stairs and hardwood treads and risers put in.  They sent me an installer to come to my house and looked at the job and gave me an estimate.  I thought the price was high and was more than I was willing to spend so I said no.  A few days later another representative called me and offered me a discount.  I agreed and the salesperson returned to my home to sign the contract and set up the installation.  A few days later the installers arrive at my home with the wrong materials.  They claimed the warehouse gave them the wrong size.  I was told that they made a mistake and they would come back with a new appointment and bring the correct size.  Well 3 weeks later they set another appointment and arrive back with yet the wrong size again.  I asked how could they do this twice?  The installers said that the company needs to special order the size and I spoke with the installation dept that asured me that this would take a few weeks being that it is a special order.  So I waited a few weeks and then recieved an email with the date of installation.  I waited all day and nobody arrived.  I called customer service and after several transfers and escalations I was told by a manager that they can't do the job.

Well after wasting several months that was not ok.  So the manager offered to carpet the stairs for free for all the wasted time and days I had to take off for this mess.  I finally accepted.  They sent another rep out to measure the stairs and had me pick the carpet.  We set the date and yet again the day arrived and nobody showed up yet again.  I called and was told they will email me for a new date and time.  The new date and time arrived and I recieved a cofirming email of the date of installation and yet again nobody arrived.  In fact the installers even called and told me they would be there at 4pm.  I waited all day and had to take yet another day off and nobody showed.  After calling customer service I was told the installers left for the day and they are not sure why they did not show up.

They wasted months of my time and had me lose 5 days of work due to their mess!

Save yourself the trouble and find another company to do business with.