Empire Carpet installed an inferior product in our home, and is "stonewalling" our attempts to get resolution to the issue.
1 Updates & Rebuttals
Business Response
Northlake, Illinois, USA
ET Customer Support
#2UPDATE Employee
Tue, July 24, 2012
Margaret, we regret the lack of follow up that youve received. We always want to work with our customers if any problems arise, so were disappointed about any difficulty that you experienced. We will be contacting you shortly to discuss your concerns with your product and explore a resolution. If you have any questions, please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
1 Updates & Rebuttals
Business Response
Northlake,Illinois,
USA
ET Customer Support
#2UPDATE Employee
Tue, July 24, 2012
Margaret, we regret the lack of follow up that youve received. We always want to work with our customers if any problems arise, so were disappointed about any difficulty that you experienced. We will be contacting you shortly to discuss your concerns with your product and explore a resolution. If you have any questions, please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager