Empire Moving, Diamond Van Lines ripoff deflated quote unrealistic Pembroke Pines Florida
On 2/25/05 mover showed up 45 minutes late for a condo move out. Time is very critical in a condo move.
45 boxes were already packed and waiting. rest of move consisted of listed pieces of furniture, works of art. and 10 more boxes of misc. I supplied all the boxes and some bubble wrap and the tape.
Driver insisted on a personal check made out to him for $1800 in addition to the $855 cashiers check the company had asked for. This was to insure special handling by him and he would personally drive to CT. I had already taken out $2400 worth of extra insurance for the breakables.
Delivery was to be March 4 or March 8 or 9. The truck didn't leave Fl. until Mar.2 and I was called from the road that they must deliver March 6. I was supposed to be in PA that day but cancelled those plans.
On March 6 at 2:30 pm i get a call from the driver's asst. that they are lost. I told them to wait and I would come to get them. When they arrived at the house they wouldn't unload until I gave them $1722 in cash. When I came out to the truck which said Mayflower, I was $22.00 short and the driver wouldn't let them unload unti I went back to get the $22. He was not the mover who said he was going to personally drive.
It took them until 6:30pm to unload. Then they put four items on the truck to deliver to my daughter In PA., forgetting a chest of drawers. When they got to her house Wed. night the van doors were frozen. my son-in-law had to use a blow torch to get the doors unlocked. They broke a lazy boy recling chair clear off its base.
The move which was quoted at $1657.00 including the extra stop, cost me $4377, plus $200 in tips and $2400 in insurance which doesn't cover the broken chair.
Cornelia
Hawleyville, Connecticut
U.S.A.
5 Updates & Rebuttals
Cornelia
Hawleyville,Connecticut,
U.S.A.
Beware of Moving Insurance Co.
#6Author of original report
Thu, June 30, 2005
After purchasing an exhorbitant amount of insurance to cover an extensive art and crystal collection, the insurance company reniged on two items. Apiece of glass covering a framed picure for $38.00 and a smashed piece of Steuben for $2400 both of which were listed. It is incredible that these people can collect premiums and never have to pay out. I know because I filed the claim my self
Sharon
Alexandria,Virginia,
U.S.A.
have you contacted the insurance company?
#6Consumer Suggestion
Tue, May 10, 2005
Cornelia, are you sure that your claim has even gotten TO the insurance comapny? A lot of times the movers say the have turned in your claim forms, but haven't, and then the deadline for filing passes and nothing can be done.
Cornelia
Hawleyville,Connecticut,
U.S.A.
NO ACTION! INSURANCE COMPANY IS ALSO NOT PROCESSING THE CLAIM IN
#6Author of original report
Tue, May 10, 2005
NOT ONLY HAS EMPIRE BEEN UNCOOPERATIVE, BUT NOW INTERTRANSIT INSURANCE COMPANY IS ALSO NOT PROCESSING THE CLAIM IN A TIMELY MATTER!
Cornelia
Hawleyville,Connecticut,
U.S.A.
Empire reniges again! dragging its feet
#6Author of original report
Wed, April 20, 2005
After promising to help me to get back some of the overcharges, Empire has not contacted me for 2 weeks and has been dragging its feet for the insurance company on the 3 damaged/missing items.
Cornelia
Hawleyville,Connecticut,
U.S.A.
Empire Moving is making good on their promise and refunding some money.
#6Author of original report
Wed, April 06, 2005
Empire Moving is making good on their promise and refunding some money.