Complaint Review: Empire Moving Service

I entered the agreement we first confirmed Thursday 2/28 as a pick up from Folsom, PA for must delivery on Sat 3/1. After working with the sales person Felipe we decided to move the pick up to Tues 2/26 to ensure a Saturday 3/1 delivery.

On Monday 2/25 I called Empire to find out the pick up time I was told 8AM on Tues 2/26. I stayed up to 3:30AM ensuring everything was packed took the day off so I can be here for the movers.

I received a call at 9:13AM stating they are running late and should be there later in the day. I then was called at 11:06AM and told they were on their way from CT and should be there in 5 hours. Needless to say they arrived at 10:45PM and worked till2:30AM. The mover Dwight was very nice and explained the job in CT was bigger then they expected and appreciated me allowing them to work so late since it would have delayed the rest of the jobs.

Dwight the mover asked when I will be in FL I advised Saturday by 3PM. The condo assocation does not allow fo deliveries on Sunday and I will be out of town the week of Mar 3. He did not see a problem Dwight then called me Wednesday evenining stating once again he did not see a problem for a Saturday delivery they completed their VA pick up and were headed to FL.

Today Thurs 2/28 I recieved a call from Elie stating the drivers are in the Tampa area and waiting for me to arrive. I told them I will be there Sat 3/1 and they became very unprofessional and uncaring telling me Sunday or 2 weeks!

Resolution Sought: I spoke to the mover Dwight as of right now they are in GA NOT Tampa and he doesn't understand the issue since they can make the delivery on Saturday.

Empire Ellie and Henri are stating NO Friday or 2 weeks.
In short I still don't know when I will be getting my delivery and under the DOT laws the drivers can only do 11 hours of driving and work no more than 14 hours. I know for a fact these guys have been doing double that since they came from CT and worked till 2:30AM and were headed VA Date Problem Started: 02/26/2008 Date of Transaction: 02/18/2008 Amount in Dispute: $1500.00 Invoice Number: W613826 Complaint Type: Delivery Problems Product or Service: Empires's Cumtomer Service is terrible, very unprofessional and ignora

Diane
Indian Shores, Florida
U.S.A.