Empire Today Empire Carpet Nightmare
This company is a nightmare to deal with. Not enough installers, arrive late, and take forever. Our job was supposed to start between 8 & 10. Received call day of installation backing us up to later in the morning. Crew arriverd at 12:30p.m. and it took until 9:30p.m. to complete job. Customer serverice representatives were awful to deal with. Cannot emphasize enough how bad this company is. Go elsewhere for your carpet needs.
1 Updates & Rebuttals
Business Response
Northlake,Illinois,
ET Customer Support
#2UPDATE Employee
Mon, December 01, 2014
Hi David, thank you for bringing your concerns to our attention. We never want our customers to be disappointed in our service, and we regret that you were inconvenienced by the timeframe of your installation. We understand that we’ve been in contact with you about this issue, and we will be following up with you again shortly. You can also reach us at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Jeanette Ramey, National Customer Service Manager