Empire Today LLC www.empiretoday.com Poor Nap..told 8 months into ownership would have to get professionally cleaned Internet
We've been in our home since July of 2011 and had the three bedrooms carpeting replaced. I liked that Empire had an eco friendly carpet and went ahead and upgraded the pad to make sure the carpet would last. However, within six to eight months the nap looks shoddy and upon contacting the company they said that we would have to have the carpeting professionally cleaned to adhere to the terms of the warranty. Now, the nap looks even worse and given how much we paid for the install we now think it would have been better to simply have the carpets professionally cleaned and told Empire to shove it. They now seem to want to speak with me again on Monday, but I am anticipating the same load of crap I got before. If you can't maintain a quality product, don't be in the business.
3 Updates & Rebuttals
Business Response
Northlake,Illinois,
USA
Business Response
#4UPDATE Employee
Fri, December 28, 2012
Kelly, were glad that we were able to make things right for you and that youre now enjoying the finished product. If you have any additional questions or concerns, please contact us at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
KNoble
Peoria,Arizona,
United States of America
Empire Made Good on Replacement
#4Author of original report
Fri, December 28, 2012
With the exception of an older gentleman who seemed a bit shady (based on wanting to charge me to remove the flawed carpet yet left no notes to the effect on my account), everyone with Empire has been on the up and up and so far the new carpet looks good and even feels different under foot.
Thank you
Business Response
Northlake,Illinois,
USA
Company Response
#4UPDATE Employee
Mon, December 17, 2012
Kelly Thank you for bringing your concerns to our attention. We understand that a member of our management team was in contact with you today, and that we have scheduled an inspection. We look
forward to resolving your concerns. If you have any questions, please contact us. Rebekah Clerk, National Customer Service Manager