Empire Today, LLC Poor customer service and poor quality of work Odenton Maryland
We ordered flooring for our upstairs and kitchen.
The upstairs and steps were done. The detail was poorly done. And, they did not put furniture back nor clean up after themselves.
The kitchen was cancelled the morning of the sceduled installation after we had been waiting for them and was resceduled. The second date was again cancelled by them after waiting.
We then cancelled and now have been waitng for almost a month to get our down payment refudnded and every week we have called they have said that is it in the mail.
Do not do business with this comany.
1 Updates & Rebuttals
CustomerSupport
Northlake,United States
Note from Empire Today
#2UPDATE Employee
Mon, July 26, 2021
Dear Elle, this is not the experience that we wish for our customers, and sincerely regret to hear about your experience. We've located your order and will be in touch with you shortly to start working on a resolution.