Empire Today Rude, unprofeshonal, and damaged our house! Lansing Michigan
To start off they were 5 hours late! Not only did Empire short our carpet an inch, and refuse to fix it correctly, they scratched the brand new kitchen cabinets, and brand new hard wood kitchen floor. and would not compensate for the damages. the installers were rude, and even argued about where to put the furnature. when I tried to get it fixed I was treated VERY poorly, screamed at over the phone, and instead of compensating us for our shorted carpet, they were going to fix it by coming to our house, ripping it up, and puting a seam down the middle of two rooms!
1 Updates & Rebuttals
Business Response
Northlake,Illinois,
USA
ET Customer Support
#2UPDATE Employee
Thu, February 09, 2012
Andrea, we apologize for the issues you have experienced post-installation. Its disappointing to
hear that you have had difficulty in getting your concerns resolved because customer service is our top priority. We understand that we have spoken to you about this issue and that we are working towards a resolution. If you have any questions, please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager