Empire Today They gave me false information about a flooring product, which I subsequently purchased and want removed due to poor quality. Northlake Illinois
The sales Rep in Phoenix Arizona voluntarily told me that laminate flooring would NOT have a hollow clicking sound when walking on it. In fact it DOES make that cheap sound. There is no way to know that until the flooring is actually installed. I requested a refund, but the company refuses. One executive told me the sound would dissipate in four months and I should call back then!!
I am shocked that such a well known company as this will not stand behind its products and representatives.
0 STARS
1 Updates & Rebuttals
CustomerSupport
Northlake,United States
Note from Empire
#2UPDATE Employee
Fri, May 21, 2021
Dear Karen, customer satisfaction is our number one priority, and strive to address every customer concern with a sense of urgency.
We appreciate you bringing this matter to our attention and will be in touch with you shortly to further address your product concerns.