Complaint Review: Empire Totak

On 10/24/2016, I went under Window Treatment Specification with Empire via WO# VD01378-4757754 for 7 windows; 3 roller blinds and 4 Faux wood. My appointment #1 11/28/2016 the Faux Wood blinds installed; however, I was told they could not find the roller blinds. No follow up from Empire on status of (3) missing blinds. On 12/16/2016 installer installed 3 blinds. The blind in the living room the roller is cut short in the window; however, the blind is covering the window. The blind in the biggest window by the patio roller was cut incorrectly so it had to be re-ordered. Was told Manager would call me back - no call. On 12/13/2016 placed a call into Empire Customer Service to have Supervisor call - no call. On 12/30/2016 installer installed blind that had to be re-made, but the blind still does not cover my patio window.

Called Empire while Installer was present to ask they just make me another Faux Wood blind like the rest in the house - no call from Manager. On 12/30/2016 called Customer Service to find out status of my request. Was transferred to Earl Installation Manager, he never returned call. on 1/5/2017 per Empire blind would be in on 1/13. 1/13/2017 called Empire and advised blind was in. When I spoke with Installer I was advised they re-made the same roller blind that does not work in the window. At this point, I want the 3 roller blinds that DO NOT WORK in my house to be made to the Faux Wood where I had no issue. Also want the recalculate the price, which should be $394.00 credit. For a total owed 1606.00, which I did the financing.