EMPORIUM.COM Charge me for two items even though one of them has been returned Internet
Four months ago I purchased a treadmill and a MacBook air from Emporium, three days later I return the treadmill because it was broken inside the box. All these months Emporium has been billing me for the computer and the treadmill knowing full well that they sent me a return label and it was returned to the retailer. I have sent emporium 15 email messages and two phone conversations stating I am not going to pay my bill until they remove the treadmill. Now they have charged me with exorbitant late fees and still have the treadmill on their billing. They have not tried to reprocess the computer, where do I stand legally on this?
1 Updates & Rebuttals
Emporium
Los Angeles,California,
United States
Emporium Response
#2REBUTTAL Owner of company
Fri, November 10, 2017
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We understand your concerns, and will do what we can to provide you with an update.
For us to look into your order, please email us your full name, phone number, order number and reference your Rip off Report Complaint # 1391494 to escalations@vnuretail.com.
We look forward to working with you to get your issue resolved.
Sincerely,
Emporium Team