Emporium.com /Pacific Credit LLC Los Angele Waiting Over 1 Month for Return Label - Have Contacted Min. of 25 times & e-mailed Los Angeles California
Placed an order on 10-26-2016. Item Received 11-13-2016. Size was wrong. Called for a return label 11-15-2016. Was promised in 3-5 days.
I have made a minimum of 25 phone calls. Never the same person. When asking for person by name, they do not who that is, or person works another shift.
Multiple contacts Ralph, Cat, Edwin, James, Trevor Ashcroft. E-Mailed twice at Customercare@emporium.com.
Connected to Support Specialist - line says "mail box is full" and disconnects.
Every person I have spoken too guarantees the label will be e-mailed. They all state they will expedite the request for the return label.
Today is 12-12-2016. Nothing. I want a refund of my payment. The items in my garage returned.
Someone has to be able to assist me. Please Help.
1 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#2REBUTTAL Owner of company
Fri, December 23, 2016
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We understand your concerns, and will do what we can to ensure you receive the return label(s).
For us to look into your order, please email us your full name, phone number, and order number to escalations@vnuretail.com
Sincerely,
Emporium Team