Complaint Review: emporium

I ordered a couple of products a necklace and a bracelate on october 26 2016, i received the products around november 9th 2016. The wife tried the bracelate on  and it was way to small so we put it back into the wrapping it was in the neclace was a crosss that was way to big i never even took it out of the wrapper. So i called the # that was provided on the return site and was told i would receive the rewturn autorization in 7 to 10 days, i have called numerious times and even emailed a few times and i am also being charged for the products. So of course i have even been on the phone with the billing to let them understand that i amm not going to pay for these products that i am trying to return them and of cousre theres nothing they can do to help me. So here we are 1/2/2017 and still no return labels and being billed for the products just want the situation to stop. Or i will have to change my checking acct # and thats going to be a hassel.