Emporium Never sent product tried to take payment from my account Internet
I placed an order on November 14 2016. Five weeks later my order is still sitting in a warehouse and no one has any idea when it will be shipped but they did try to take the first monthly payment. This company is a joke! A total of 5 phone calls and speaking with one supervisor where I was guanteeed an answer when my product would be shipped and a conformation email by end of day every time. It will take 24 hours to cancel my order but two weeks to reimburse me. I doubt very seriously I get my money back and pray they no longer take payments.
1 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response From Emporium
#2REBUTTAL Owner of company
Wed, December 21, 2016
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We would love the opportunity to get this matter resolved for you as quickly as possible..
We understand your concerns, and we will do what we can to provide you with information regarding your order.
For us to look into your order, please email us your full name, phone number, and order number to escalations@vnuretail.com
Sincerely,
Emporium Team