Complaint Review: Emporium

I followed their instructions and when I placed my initial order, and I indicated a different shipping address than the billing address. This is because there is no one at the billing address during the day, and it is not in a safe location to make deliveries. However, when I received the confirmation email, the shipping address on this order was the same as the billing address.

I wrote them back immediately to tell them of the mix-up. I also told them that if they could not stop the order and change the shipping address to the one on my account, to cancel the order, and I would re-submit. I did not get any response (even if the email address I sent to did not receive emails, I should have been notified - I wasn't).

I did not get any response from my email, so the next day I attempted to call Emporium to speak to someone regarding this problem. I was not able to speak to anyone that day, only a voicemail, so I left a detailed message. And re-submitted my email message again.

Part of my voicemail message was that if the problem had been corrected, they need not contact me again. I heard no more from them, so I believe the matter corrected.

After some time, I received an email from United Parcel Service that a shipment was to be delivered at my billing address, and someone would have to sign for it. I was not able to sign for it, or pick it up from their drop-off location. Once again I attempted to call, and again got their voice mail. The merchandise was sent in two shipments, and the same thing happened with both. Therefore I have none of their merchandise.

Now I get my bank statement for my chcecking account, and an amount has been deducted for this merchandise!

I keep trying to call, and I keep getting their voicemail, and no one returns my calls. My next move is to go to my bank and advise them not to honor these deductions any longer (over $150/month). I have also invested many, many hours in this problem, mostly being on hold when I call there. The only human I have been able to speak to is a young man named Carlos, and he was quick to tell me that he couldn't help me, that he would transfer me to someone who could help me. Which rang over ten times and went to voicemail. I keep leaving messages, and my calls are never returned.

This pretty much sums up my issue. Thank you.