Emporium Retail Group LLC, Emporium.com, Emporium Failure to Ship and Refusial to Refund Los Angeles California
Back in November 28, 2016 I ordered and paid with CC christmas gifts for my wife from Emporium.com. Now it is December 28th 2016 and still have not received the items ordered. Contacted customer service. The girl hardly spoke and english and could not resolve my issue. Had no idea why items did not ship, had no idea what the items were, had no idea how much I spent. Would not give me corporate office telephone number. She did state a cancellation would be requested. When ask about giving me the cancellation confirmation number she could not do that either. So bascially I guess I am out all the money I spent.
1 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#2REBUTTAL Owner of company
Tue, January 10, 2017
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We are working to improve our customer service so that we can more quickly communicate with customers regarding their order status.
We understand your concerns, and will do what we can to provide you with information regarding your order cancellation.
For us to look into your order, please email us your full name, phone number, and order number to escalations@vnuretail.com
Sincerely,
Emporium Team