Emporium Rip off! Never shipped and always had excuses. Internet
I ordered an iPhone 6s Plus on 12/05/16. I heard nothing for almost 2 weeks. I finally chatted them and asked what's up. They claim they were waiting on a small down payment to clear my checking account, despite the contract said no money is due until 01/17. A few days later I asked again. They said it was being sent to the warehouse and shipping in 3-5 days. I then almost immediately received an emailing stating my order had been delayed 3-5 days. Their customer service is borderline rude as well as ignorant.
8 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#9REBUTTAL Owner of company
Sat, January 14, 2017
Hello,
Thank you for reaching back out to us. We want to ensure this matter has been taken care of for you. Please email us back at escalations@vnuretail.com with your full name, email address and reference your Rip off Report Claim #1344125.
Thank you,
Emporium
The wait continues
#9Author of original report
Mon, December 26, 2016
I've yet to hear anything about my order even though I continue to contact them. I've officially filed with the BBB AND FTC
Still nothing
#9Author of original report
Fri, December 23, 2016
NOTHING
Emporium Retail
Los Angeles,California,
USA
Response From Emporium
#9REBUTTAL Owner of company
Wed, December 21, 2016
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We would love the opportunity to get this matter resolved for you as quickly as possible.. We apologize that the service you received was not a pleasant one. We failed to meet your expectations as well as our own. We would love to correct this matter for you.
We understand your concerns, and we will do what we can to provide you with information regarding your order.
For us to look into your order, please email us your full name, phone number, and order number to escalations@vnuretail.com
Sincerely,
Emporium Team
And the wait continues
#9Author of original report
Tue, December 20, 2016
It's now 12/21/2016 and I've received no response and no merchandise.
Still no response
#9Author of original report
Tue, December 20, 2016
I've emailed their so-called escalation email twice and heard nothing.
My responses sent to the escalation email
#9Author of original report
Tue, December 20, 2016
The below is what I sent to the escalations email address as requested in the original rebuttal. I'm awaiting a response.
My information is below. Your “staff” gives me nothing but the run around. For instance, I chatted on your site last night, for the 3rd time in over a week an received the same answer as always “Your order will now be sent to the warehouse to be processed this can take within 2 days, once it is in the warehouse it would be shipped within the week and you will be getting a confirmation once shipped out
So, my next stop I the BBB and FTC. Ship the product and I have no issue adhering to the payment plan previously set forth, or I will file more complaints than you know possible. I read plenty ripoff reviews on your company before ordering, but decided to give the company the benefit of the doubt. Doubt is winning. What do YOU plan to do in order to rectify this horrible experience?
Emporium Retail
Los Angeles,California,
USA
Response From Emporium
#9REBUTTAL Owner of company
Mon, December 19, 2016
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We are working to improve our shipping process so that we can fulfill all orders in a timely manner. We apologize that the service you received from our Call Center was not a pleasant one, this matter will be addressed. The level of service we provide to our consumers is our number one focus.
We understand your concerns, and we will do what we can to provide you with information regarding your order.
For us to look into your order, please email us your full name, phone number, and order number to escalations@vnuretail.com
Sincerely,
Emporium Team​