Emporium Rip off - Scammer will not send items Los Angeles California
This company is horrible. They charged be for an item that I never received. I have been contacting them for a year straight and they tell me the same thing each time, " The item was shipped, we will have someone call you to incestifate your claim." But nobody ever calls and they keep taking money out my account.
They then tried to shift the blame to the UPS and said to contact them. Contacted UPS and they said to contact Emporium. Nobody wants to do anything but they want to keep taking your money. I'm ready to sue them
5 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#6REBUTTAL Owner of company
Wed, May 31, 2017
Thank you for reaching out to us again regarding your account and refund.
We understand that the account has been closed but that you have not received a refund if applicable.
We would like to look into this and provide you an update.
Please email us at escalations@vnuretail.com with your full name, order number and reference your RipoffReport Claim # 1367274.
Thank you,
Emporium Customer Care
Emporium finally contacted me
#6Author of original report
Mon, May 08, 2017
Well after almost a year of emails and calls they have decided to not charge me anymore money for the item. However, I never received the item and I paid for it for it for ten months and they said nothing about return any of my money so I am still not satisfied. They are a horrible company please do not do business with them. They take your money, do not give you what you've paid for and then when you finally decide to file charges on them they stop taking money out your account but still don't send you the item you've paid for or reimburse you your money. Please do not do business with this company - horrible customer service, horrible service and just plain horrible. So to answer their question, No I am not satisfied with the outcome.
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#6REBUTTAL Owner of company
Fri, May 05, 2017
Hello,
We wanted to reach out to you to ensure this matter was addressed and resolved for you.
If you need any further assistance please do not hesitate to contact us.
Thank you,
Emporium
Contacted Emporium
#6Author of original report
Mon, April 17, 2017
Emporium contacted me via a rebuttal in my original post and asked that I send them my contact information and they would look into it. I instantly sent them all the information they asked for and additional information that they didn't including the fact that I have contacted them over twenty times in the last year. To date I have not received a retrun call or email and I am still being charged for an item Inever received. I am going to my bank and filing fraud on this company and requesting all my money to be replaced otherwise I am ready to file a suit against them. Do not I repeat do not purchase anything from this company. My next step is social media then my attorney's office.
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#6REBUTTAL Owner of company
Thu, April 13, 2017
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We understand your concerns, and will do what we can to provide you an update regarding the lost shipment.
For us to look into your order, please email us your full name, phone number, order number and RipOffReport Claim number 1367274 to escalations@vnuretail.com.
We look forward to working with you to get your issue resolved.
Sincerely,
Emporium Team