Emusic.com emusic took money from my bank account after I cancelled a trial membership, and will not email me back after I filed a complaint 3329598-694032 Internet emusic.com
I did a trial with emusic, that was being promoted by wal-mart with the purchse of electronic equipment. the trial period was for 7 days. on the second day I cancelled my trial membership. I come to discover around 18 days latter that emusic had taken $19.99 out of my bank account. I logged on to emusic.com and filed a complaint and prompted them to refund my money, that it was wrongfully taken for services not renderd on 10/28/08, claim #329598-694032. emusic.com will not resppond to the claim, and say that if I file anything else it will only allow them to drag out their effortless response. I believe that wal mart should also be aware of this kind of activity wich is being promoted by them.
Scott
White City, Oregon
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Anonymous
New York,New York,
U.S.A.
No response from Customer
#2UPDATE Employee
Fri, November 21, 2008
Per ticket 694032 the customer did contact us but we needed further information from the customer which wasn't provided to our company. The customer gave his email address and name. We were not able to locate an account by name or by email address. Since a reply was not given to us no further action will be taken.
If you feel this is in error please respond to
billing@emusic.com and please include that your responding to ticket 694032.
Please include the email address you provided to eMusic for registration.
Proof that we did respond:
Incident ID: 694032
From:CS@help.emusic.com
To: scottmoss45@yahoo.com
Date: 10/28/2008 2:25:45 AM
Subject: Your eMusic Customer Support Inquiry >