Complaint Review: EMUSIC.COM

My American Express card had an unfamiliar billing from EMUSIC.COM in the amount of $24.99, dated 1/01/09. I called their telephone number and after being questioned as to my credit card and email address information, I was advised that since the charge was initiated in my household, they would not issue a credit-card refund. After I threatened the representative that I would report their company to Consumer Governmental Enforcement Agencies and also asked to speak to a supervisor, the representative relented and said she would issue a refund in 5-7 business days.

As I initially suspected, had I not disputed the charge, my credit card would have been billed monthly as part of a "subscription".

During my conversation with the rep, I was asked if, since I already had an account that was "opened" with them, perhaps I would want to remain a customer. That, is apparently part of their M.O. They figure that they will either get new customers in such a way or for people who don't analyze their credit card charges thoroughly, they will continue monthly collections at no cost.

Conclusion: Dispute these charges with your credit card company right away and encourage them to look more closely into this fraudulent company.

Izzrod
Brooklyn, New York
U.S.A.